Bug Reporting - Guidelines

Discussion in 'Bug Reports / Tech Support' started by Adam Solo, Jul 13, 2017.

  1. Adam Solo

    Adam Solo Developer Administrator Grand Admiral

    Posts:
    4,846
    Joined:
    Sep 9, 2016
    When reporting a bug, when possible, try to include the following information:
    • The game version you're playing
    • What the circumstances were and what happened.
    • What you expected to happen.
    • Steps we can follow to make the bug appear on our machine. A set of steps which we can follow to get the same results you're seeing.
    • Include a savegame
      It's very helpful to include a savegame, especially when you have trouble reproducing the bug. Preferebly, try to send the save where you witnessed the issue plus the save from the turn before (see Autosaves) or from a few turns before. You can zip the file(s). In Windows 10 the saves are in: Drive:\Users\<user_name_here>\AppData\LocalLow\Praxis Games\ISG\ If you can't access the folder you may not have "Show Hidden files" enabled in Windows. To show hidden files please go here.
    • Send us the Player.log and Player-prev log files, you can find in: Drive:\Users\<user>\AppData\LocalLow\Praxis Games\ISG\ Please make sure to send us the files before starting a new game, because starting a new game will overwrite the logs. These logs are especially useful if you have a freeze or crash as the log should help us identify the problem very easily and provide a fix very quickly.
    • Check the in-game debug console (must be set to active in the game settings for this to work). To activate it make a circular movement with your mouse to bring up the debug console. Check to see if you have an error listed there and please report it, or alternatively take a screenshot of the error and send it to us.
    • Other attachments. Send us screenshots, crash reports (found in C:\Users\<your_user_name>\AppData\LocalLow\Praxis Games\ISG\Crashes), DxDiag (run "DxDiag" using Windows command line and then choose "Save All Information", that produces a file, send it to us),
    • Your system specs. For crashes and freezes let us know your system specs (Graphics card model, amount of RAM, CPU and Windows version).
    Please send all files and the description of the problem or inquiry to contact@praxis-games.com

    Alternatively, you can post your bug reports in this forum thread. To upload files use the "More Options" or "Upload a File" buttons when you make a post in the forums below.

    Thanks a lot!

    Adam Solo & Hugo Rosado
    Praxis Games
     
    Last edited: Apr 10, 2020
    • Helpful Helpful x 1

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