Virus Warning??

Discussion in 'Bug Reports / Tech Support' started by TyM, Jan 16, 2018.

  1. TyM

    TyM Cadet

    Jan 16, 2018
    Norton Antivirus gave a warning and removed several files:

    Help? Anyone else? Devs?
  2. Konstantine

    Konstantine Moderator Admiral

    Oct 19, 2016
    Hi TyM and welcome to the forums,

    There was an issue early on with some Anti-virus packages reacting the way you describe. It seems to be contingent on which program you use and can normally be corrected if you flag the game as safe. However, in your case I see that it is also isolating your exe. Expect one of the Devs to respond shortly as this is an issue best left for them.

    Don't worry in the meantime, the game is safe and when you play it... you will be in for quite a few pleasant surprises.
  3. Adam Solo

    Adam Solo Developer Administrator Captain

    Sep 9, 2016
    Hi Tym, welcome.

    Some antivirus software might give you warnings and even quarantine the game executable and not let you run the game.

    As Konstantine has said, we can assure you that there is no reason for concern as this is a known issue raised by some antivirus and firewall programs and therefore a false positive.

    To solve this, you can add the game as an exception in your antivirus settings. It will depend on your version of Norton, but try this if you have Norton 360 (from here):

    Launch "Settings" from Norton 360 UI -> Click "Antivirus" Link -> Click "Scans and Risks" Tab​

    Under "Exclusions/Low Risks" you will see "Items to Exclude...." options.

    Based on the category of the file please select the relevant option and add the file to exclusion list.​

    You can also try (from here):

    Click on Computer Setings > Scan Exlusions > Auto-Protect Exclusions, then enter the File Name there.
    Or (from here)

    Go to Settings > AntiVirus > Scans & Risks. Click Configure next to "Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection". From there, you can remove the items/files from the exclusion list.​

    Hope this helps. Let us know if you were able to solve the issue or if you need further help.
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