Cannot launch or you get a crash when launching or starting the game? Crash after "Loading, please wait..." text at launch If you're experiencing a recurrent crash at launch after the "Loadiing, please wait..." text this may happen if your system doesn't have the necessary windows media libraries to run the game's intro cinematic, which plays after that screen. Please install the Windows media feature pack: https://www.microsoft.com/en-us/search/result.aspx?q=Media+Feature+Pack Antivirus or firewall software blocking the game If you are using an antivirus or a firewall program, it might give you warnings when running ISG’s executable, or even quarantine the EXE and not let you run the game. We can assure you that this is a false positive. To solve this, you can try to add the game as an exception in your firewall/antivirus. A launch crash error usually happens when your anti-virus won't let you launch the game, please create an exception. If that doesn't solve it, try updating your graphics card drivers and see if the game launches now. Steam files may have become corrupted Occasionally when downloading a game from Steam, files can become corrupted which makes the game unable to run. To fix this, please verify your files/cache integrity. Here's a procedure on how you can do that: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 Faulty/beta or old graphics card drivers Another frequent cause for crashes launching the game is a faulty/beta or old graphics card driver, so please update your system with the latest graphic drivers as that an also potentially fix the issue. Administrator mode? Another idea if none of the above works is to run the game in Administrator mode. Go here C:\Program Files (x86)\Steam\steamapps\common\Interstellar Space Genesis\ and click the right mouse button on top of the isg.exe and then choose "Run as Administrator". I get a crash during the game from time to time A crash during the game may indicate you're running the game in a too high graphics quality setting for your system. Try reducing graphics quality in the 'Game Settings' to "Medium" or "Low". You may also try disabling VSync or set it to 2:1, and see if that reduces or eliminates crashes for you. Another frequent cause for crashes running the game is a faulty/beta or old graphics card driver, so please update your system with the latest graphic drivers as that may potentially fix the issue. Game has low frame rate / general slowdown If you experience slowdown when playing the game please choose a lower graphical quality in the 'Game Settings' that you can find in the game's menu. If you have an integrated graphics card the game may be running on that card even if you have a much better dedicated graphics card. Check that you are not running the game in battery saving mode.
